You may return the Product in an order, subject to the satisfaction of the following conditions:
Wrong item being delivered other than what You had ordered in an order, or Items substantially damaged or deteriorated in quality at the time of delivery. You agree that You shall give all the requisite proofs including but not limited to images of Products having issues.
You shall check the Products upon delivery and initiate exchange or return with the requisite proofs on the Platform, as available. You may also exchange or return the Product by contacting Our customer support team.
You may request exchange or return of the Products, purchased from the Sellers provided that the Products are sealed/unopened/unused and in original condition and on the same day of delivery/or as per the exchange/refund timeline suggested by Seller/ displayed on product check out page, if any. Please note, the requests for exchange or returns will not be accepted from the day following the day when Product/s were delivered to You unless there are certain categories of the Products for which higher return or exchange period is provided. You are requested to dispose off the Products for which refund has been processed. It is clarified that Your request for exchange or return of the Products shall only be processed if the relevant Seller accepts such request.
For digital products, including gift cards and vouchers, no returns or refunds are permitted. If You encounter any issues related to validity, usage restrictions, or redemption, You must contact the respective issuer. Please review the issuer or Platform’s terms and conditions which apply alongside these Terms.
Cancellations: You may cancel an order without charge at any time before the Seller accepts the order. You cannot cancel the order post acceptance of order. Your order may be canceled (in full or partially) for the reasons including shortage or unavailability of certain Products or force majeure events, nonavailability of services, unforeseen circumstances, delivery-related issues or if there are concerns regarding fraudulent activity or non-compliance with these Terms. In case of acceptance of cancellation of any order, You will not be charged for such cancellations and You will receive a refund for any payment already made, as early as practically possible.
Refunds: Please be informed that when You opt to return the Products, upon verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per these Terms, will be processed within a period of seven (7) business days from the date of verifying and confirming the refund request. Your refund will be processed only when the conditions as may be stipulated by Us are fulfilled. The refund amount will be credited to the source account. You acknowledge that after initiation of refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment gateway service provider terms and conditions. Provided that refunds, if any, for Products purchased on cash on delivery basis may also be refunded by way of coupon/vouchers which will have expiry period. Users may opt-in for a coupon/voucher refund for online payments as well if provided to them.
The Terms for acceptance of returns, cancellation and refunds shall be subject to reasonable additional conditions and shall be communicated to the User, from time to time.